Privacy Policy

At DXI Express Cargo, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our services, including when you interact with our website, mobile app, or customer service. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect We collect various types of personal information to efficiently process cargo shipments and deliver our services: Personal Identification Information: Name, address, email address, phone number, and other contact details you provide when creating an account or booking a shipment. Shipment Information: Cargo details such as shipment origin, destination, weight, dimensions, and description of goods. Payment Information: Credit/debit card details, billing address, and other payment-related information required to process transactions. Technical Information: Device information, IP addresses, browser type, operating system, and website usage data, collected via cookies and tracking technologies. Location Information: Real-time location data (with your consent) to optimize delivery tracking and route management.

2. How We Use Your Information We use your personal data to: Process and Deliver Cargo: To manage and track your shipments, update you on delivery status, and handle logistics-related tasks. Customer Support: To respond to your inquiries, provide customer service, and handle complaints or disputes. Payment Processing: To process payments for cargo services and ensure proper billing. Improve Services: To analyze customer behavior and feedback, enabling us to enhance our services, technology, and operations. Legal and Compliance: To comply with legal obligations, including import/export regulations, customs documentation, and applicable local laws. Marketing and Promotions: With your consent, we may use your information to send updates, promotions, and newsletters related to our services.

3. Data Sharing and Disclosure We only share your information when necessary and for specific purposes: Third-Party Service Providers: We may share data with trusted logistics partners, couriers, customs agents, and technology providers to deliver your cargo effectively. Legal Compliance: We may disclose your data to law enforcement, regulatory bodies, or other government authorities if required by law. Business Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We do not sell or rent your personal data to third parties for their marketing purposes.

4. Data Security We take data protection seriously and implement a range of security measures, including encryption, firewalls, and secure data storage, to safeguard your personal information from unauthorized access, disclosure, or misuse. However, while we strive to use industry-standard security practices, please note that no method of online transmission or storage is completely secure.

5. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After that period, we securely delete or anonymize the data.

6. Your Data Protection Rights As a user, you have certain rights regarding your personal data: Access: You can request a copy of the information we hold about you. Correction: You can update or correct your information if it's inaccurate or incomplete. Deletion: You can request that we delete your personal information, subject to legal or contractual limitations. Data Portability: You can request a copy of your data in a structured format for transfer to another service provider. Object to Processing: You can object to how we process your data for specific purposes like direct marketing. To exercise these rights, please contact us at info@dxiexpresscargo.com

7. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience on our website or app. Cookies help us remember your preferences, improve site performance, and provide tailored content. You can manage cookie settings in your browser, but some features of our website may not work properly if cookies are disabled.

8. Children’s Privacy Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected data from a child without parental consent, we will take steps to delete that information.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes will be posted on our website and app, and the revised policy will take effect immediately. We encourage you to review this policy periodically to stay informed.

10. Contact Us If you have any questions, concerns, or feedback regarding our privacy practices or this policy, please contact us at:

Email: info@dxiexpresscargo.com

Phone: +971 56565 6539